Refunds
At NQ Plaques & Trophies, we take great care to ensure every trophy, plaque, and medal is produced to a high standard. As most of our products are customised with engraving, artwork, or personal details, we generally cannot accept returns or provide refunds for change-of-mind purchases or incorrect details supplied by the customer.
If your order arrives damaged, contains a manufacturing fault, or does not match your approved proof, please contact us within a reasonable timeframe. We will review the issue and work with you to provide an appropriate solution.
Please carefully check all names, wording, dates, logos, and details provided before approving your order for production.
Cancellations
Cancellation requests must be made as soon as possible. If production, engraving, or customisation has not started, we will do our best to accommodate your request.
Once an order has entered production, cancellations, changes, or refunds may not be possible due to the customised nature of the product.
For assistance with your order, please contact our team before production begins so we can help wherever possible.